The communication world is one of the most innovative when it comes to technology. They come up with new and innovative ideas every day to make life easier. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Communication is vital for business success and with inefficient communication channels, businesses could suffer massive losses.
One of the notable advancements in communication technology is IP telephony. The group of technologies that use of internet protocol packets to carry voice, data, fax and other information is what is called IP telephony. Before IP telephone information was sent through a dedicated circuit – switched connection of the public switched telephone network (PSTN). Over the internet, voice and text is carried as packets of data on shared lines thus eliminating the tolls of the public switched telephone network. There is also less government regulation on IP telephony compared to the traditional phone service. IP Telephony services have greatly revolutionized business communication by providing flexibility and cost reduction in communication. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.
The Hosted VoIP solution allows a business to access a myriad of IP based applications and devices for use in communication. The investment on infrastructure and capital investment is minimal when switching to IP telephony. It costs a lot less to manage and maintain VoIP hosted services compared to managing and maintaining a traditional telephone service. Both data and information are carried on a shared line in IP telephony. The cost of investing in communication infrastructure is reduced this way.
Another advantage that a business gets from using IP telephony is the security of their communication. Virtual Private Networks provide secure routing and remote access even over public IP networks. This ensures that the communication is secure just like on a private network. Using IP telephone also allows businesses to access features that are more advanced. Advanced features in IP telephony include video – conferencing and incoming call management at affordable rates. IP telephony provides these features, that are equivalent to whet the traditional corporate PBX provided, but now at cost – effective rates. With these advanced features, small businesses and even the medium ones that do not have a big budget can still have efficient communication.
The productivity of a business is also bound to increase if the organization switches to IP telephony. With IP telephony the employees can communicate and work more effectively as there are several applications and devices provided. People in different locations can effectively collaborate through communication.