Choosing the Right PBX System
The popularity of hosted-private branch exchange (PBX) solutions has paved the way for an excess of information concerning such virtual telephony systems. However, small business owners must check the pros and cons of both hosted PBX and on-premise PBX systems when assessing a new system for their daily operations.
On-premise systems often need a sizable upfront investment, in contrast to hosted systems, which are paid for with cheaper monthly payments. Buyers though have to take into account the full cost of ownership of said systems aside from the initial capital required to procure a new phone network.
Specific or Bundled Functionality
Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. However, one difference is the way the said features are bundled. Hosted PBX companies usually tie features together and charge a flat price per user. On the other hand, on-premise PBX mostly gives buyers increased flexibility on the features and functionality they would like to pay for (providing a higher level of customization for certain users in particular).
Should customization be a must, buyers need to make this clear from the get-go as they work with PBX service providers. Buyers might have to do some research to find a hosted provider that gives the best bundle for their needs. On the other hand, buyers need a detailed feature list for hosted providers to make sure they get a correct price quote.
Customization is generally possible with on-premise systems, as an internal IT specialist typically manages the system’s deployment and management. As for hosted systems, customization is mostly taken care of by the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer.
If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If selecting a hosted option, discuss with a vendor the specific customizations you require and what they will be able to offer.-
To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. Using hosted PBX solutions, voice and data packets will usually contend for preference, which lowers voice quality. Hosted vendors can provide a Session Border Controller (SBC) tool to help boost data quality, but this is going to dramatically increase the system’s cost and intricacies.
Tech Support Costs
If your company presently takes care of your own data, you likely already have your own IT staff, and getting a hosted PBX system will likely not wipe out your current team. Instead, this will only transfers support tasks to an external party and raises to your present support expenses (rather than decreasing them). If you have no IT team yet, then hosted PBX may just save your business from the necessity of employing an entire technical team.